Availability

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Terms & Conditions

Legal Document

Greenfield Cottage, Plane Tree Street, Robin Hoods Bay.

Owners
Martin & Diana Decent            
16 School Green Lane
Sheffield S10 4GQ

07900 127 252
art@martindecent.co.uk

Contract of Hire

The hiring contract will be between you the Hirer and the Owners of the property with which a booking is made and shall be deemed to be made subject to these Conditions of Hire and governed by English Law. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 18 years of age.

Initial Payment

Bookings are confirmed upon receipt of the required deposit payment. If the booking is made within four weeks of the holiday commencement date, the full accommodation rental will be required at the time of booking.

Confirmation of Booking

Confirmation of Booking will be sent upon receipt of the deposit, the Hirer is then responsible for payment of the total agreed price of the property shown on the confirmation booking.

Balance Payment

The Balance of the Hire will be due for payment minimim 4 weeks before the holiday commencement date. On receipt of the Balance Payment, advice of key collection arrangements and directions to the property will be sent to the Hirer. The Owners reserve the right to cancel a holiday where full payment has not been received less than 28 days before the holiday commencement date. The deposit paid on the booking is non-returnable.                                              

Availability

The Hiring Contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that the property is not available through events arising outside the control of the Owners they may be forced to cancel the booking. The Hirer will be advised as early as possible and be given a full refund of all monies paid. The Hirer will not as a result have any further claims against the Owners. Please note that reservation requests taken via our website or by telephone are a holding booking only and are not confirmed until we have contacted you and accepted a payment.

Cancellation

If you are forced to cancel your holiday you must inform the Owners as soon as possible. The day we receive your notice to cancel is the date on which we will cancel your booking. If the booking can be re-let by ourselves, you will then receive a refund of all money you have paid less £50 administration costs. However in all cases, you will remain liable for full payment unless we are able to re-let fully the original period booked. For this reason you should consider adequate holiday insurance covering such an eventuality.

Property Description

The Owners takes every care to ensure the accuracy of the property description. All information on the website is given in good faith and is believed to be correct at the time of booking, but the Owners cannot be held responsible for changes beyond their control. The description of the cottage shows what amenities the property has but does not state what is not in the property. Further, the Owners cannot accept liability for happenings outside their reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions or power supply failure.

Your Responsibilities

For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. The property details aim to give accurate descriptions of the property. Should there be any specific health or mobility difficulties which may affect a party member, this must be pointed out at the initial reservation stage so that the suitability of the property can be assessed. The property and all equipment and utensils must be left reasonably clean and tidy at the end of the hire period. The property must be vacated by 11.00am on the day of departure. 

Party Numbers

In no circumstances may more than the maximum number of persons as stated on the booking form occupy the property. Owners reserve the right to refuse admittance if this condition is not observed. Only those listed on the booking may occupy the premises. The person who completes the booking, i.e. the lead name, certifies that he or she is authorised to agree to the Booking Conditions on behalf of all members of the party, including any changes. The lead name must be over 18 years and a member of the party occupying the property. The lead name agrees to take responsibility for all members of the party. The Owners reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned.

Damage

 All damages and breakages are the legal responsibility of you, the Hirer, and should be notified to the Owner before the end of your holiday. The cost of damage or breakages or loss shall be payable on demand. Normally, minor damage or breakages will not be charged but in circumstances where extra cleaning is required or where there has been breakage or damage beyond what is reasonably to be expected, the Owners reserve the right to charge you for any additional costs incurred as a consequence and may, at their discretion, refuse further bookings. Should you find on arrival any damaged or non-working items, they must be reported to the Owners immediately, so that matters can be rectified. The Owners have the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owners reserve the right to repossess the Holiday Home at any time, where you or any member of your party has caused damage. Under such a breach of the Terms & Conditions the Owners shall not be liable to make a refund of any remaining portion of the hire terms paid. Any damage caused by dogs is fully chargable and any secondary costs associated with the same damage are also chargeable. By booking a holiday you accept these Terms & Conditions.

Complaints Procedure

If you are dissatisfied with the service you receive, the Owners must be notified immediately, so that an investigation can be carried out and any necessary action taken. All complaints must be notified to the Owners immediately so that they can investigate the circumstances, and take any necessary action. In no circumstances can compensation be made for any complaints that are made after the hire has ended, or where the Hirer has denied the Owners the opportunity to try to put matters right during the Hirer's stay. Liability of the Owners is limited to the price you paid, except in the case of legal liability for personal damage or injury, for which purpose public liability insurance is carried by the Owners.

Legal Matters

In the event of any dispute between parties it shall be governed by the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is located unless otherwise agreed between the parties. However, it is hereby agreed and declared that all reasonable endeavours will be used to resolve the dispute arising between you and the Owners without immediate recourse to litigation. If not mutually resolved, it is further agreed that all reasonable endeavours will be used to resolve the dispute by a formally recognised alternative dispute resolution process i.e. mediation, arbitration or expert determination. In default of such agreement, the process and appointment of the independent professional will be determined by the President for the time being of the Law Society or the Chartered Institute of Arbitrators. In either case, all parties will contribute equally to the expense of such process, and, in default these expenses shall be capable of being recovered in any subsequent litigation.

E&OE August 2017

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